Help

A ticket problem

Every purchase has a payment reference. It looks like BLZ-4A7C21B9 and it is on the screen you saw after paying, and in your ticket email. Send that reference and the problem is findable.

If you paid and no ticket arrived, the money is not lost. The payment and the ticket travel on separate paths and the ticket sometimes lands a few minutes later. The reference is what connects them.

Your account

Deleting your account is immediate and you do not need to ask anybody: it is at the bottom of your profile. What is kept afterwards, and for how long, is listed on the data page.

Club 9thwunder

Club 9thwunder is Blaze's own membership club. If you are a member, your pass is at the pass page. Sign in with the email address the club has for you and show the pass at the door. The door discount is given once per event, whichever way it is claimed.

Joined in this app? Open your membership on Me to manage billing or update your card. For an app payment problem, write to us below. If you joined on the club's website, contact Club 9thwunder about that subscription.

Write to us

One person reads this, so it is not instant. Include your payment reference if the question is about a ticket, and you will not have to send a second message.